Enterprise Platform
A cloud-native dispatch and fleet intelligence platform engineered from the ground up for non-emergency medical transportation. AI-powered routing, real-time visibility, and end-to-end compliance — all in a single integrated system.
Every component of our technology stack is designed to work together — from the moment a trip is authorized to final billing reconciliation.
AI
Intelligent Routing
24/7
Live Monitoring
100%
Trip Visibility
0
Manual Handoffs
Our AI-powered dispatch engine processes thousands of variables in real time — participant needs, provider availability, vehicle type, accessibility requirements, traffic patterns, and geographic optimization — to assign every trip to the right provider instantly.
Algorithms match trips to providers based on proximity, vehicle capabilities, certification status, and historical performance scores.
Multi-stop route planning minimizes ride times while maximizing fleet utilization. Dynamic re-routing responds to real-time traffic and cancellations.
Historical trip data and pattern analysis predict volume surges, enabling proactive capacity planning and provider load balancing across regions.
Every active trip is monitored from the moment a vehicle departs to final drop-off confirmation. Our dispatch center maintains full situational awareness across the entire provider network statewide.
Live location data for every vehicle on an active trip. Geofencing triggers automated notifications for pickup/drop-off zones, route deviations, and unauthorized stops.
Machine learning models factor in traffic, weather, and historical route data to provide accurate arrival estimates for participants, caregivers, and program staff.
Automated escalation when trips exceed acceptable duration thresholds. Dispatch is immediately notified to initiate service recovery — no trip falls through the cracks.
Digital confirmation of trip start, completion, and participant attendance — fully aligned with California EVV compliance requirements for DDS-funded services.
Advanced telematics integration gives TDA unprecedented visibility into vehicle health and driver performance across our entire provider network — enabling proactive safety management and operational efficiency at scale.
OBD-II integration provides real-time engine health data, diagnostic trouble codes, and battery status. Vehicles with active fault codes are flagged before they enter service.
Continuous monitoring of speed, acceleration, hard braking, and cornering events. Driver scorecards identify coaching opportunities and ensure passenger safety standards.
Machine learning models analyze vehicle telemetry to predict maintenance needs before breakdowns occur — reducing roadside incidents and trip cancellations due to mechanical failure.
Track fuel consumption, idle time, and route efficiency across the provider fleet. Data-driven insights help providers reduce operating costs while maintaining service quality.
Automated alerts for speed limit violations and geofence boundary crossings. Ensures providers maintain safe driving practices, especially in school zones and residential areas.
Track vehicle idle time, engine-on duration, and fleet utilization rates. Optimize scheduling to maximize active service hours and minimize deadhead miles.
Every trip generates a complete audit trail. Our compliance engine automates documentation, credentialing verification, and regulatory reporting — so regional centers can trust that every service meets DDS and Title 17 CCR requirements.
Trip logs, incident reports, and compliance records generated automatically with timestamps, GPS data, and EVV confirmation. Zero manual paperwork for routine operations.
Continuous monitoring of provider certifications, insurance, vehicle inspections, and driver qualifications. Expired credentials automatically suspend trip assignments.
Real-time visibility into DDS billing alignment, Title 17 CCR compliance status, and quality incentive metrics. Regional centers get transparent, on-demand reporting.
Automated matching of completed trips against authorizations and service codes. Discrepancies flagged for review before invoicing — reducing billing disputes and payment delays.
Self-service dashboards give providers and regional center staff direct access to their data — trip history, performance metrics, document management, and scheduling tools.
Participant safety extends to their data. TDA maintains enterprise-grade security standards to protect sensitive health and transportation information.
End-to-end encryption at rest and in transit
Role-based access controls (RBAC)
HIPAA-aligned operational standards
SOC 2 Type II readiness
Comprehensive audit logging
Minimal data collection — only what's necessary
Our integrated CRM connects every touchpoint — from initial regional center outreach through onboarding and ongoing service management. Automated follow-ups, pipeline tracking, and calendar scheduling keep every relationship moving forward.
Schedule a live demo to see how TDA's platform can transform transportation coordination for your regional center.